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Privacy Policy

Last updated: September 7, 2026
 

Zelaya Electrical ("Zelaya Electrical," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.
 

This Privacy Policy explains what information we may collect through zelayaelectrical.ca (the "Website"), how we use it, when we may share it, and the choices available to you.
 
Information We Collect
 

When you contact us, request a quote, schedule a service, or otherwise interact with our Website, we may collect personal information that you voluntarily provide, including:
 

  • Name

  • Phone number

  • Email address

  • City or service location

  • Project or service details

  • Information you provide through quote or contact forms

  • Any other information you voluntarily provide to us


We may also automatically collect certain technical information when you visit our Website, such as your IP address, browser type, device information, pages visited, referring website, and general Website usage information.

We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.

How We Use Your Information
 

We may use the information we collect to:
 

  • Respond to quote requests and inquiries

  • Provide, schedule, and manage electrical services

  • Communicate with you about your project or service

  • Send appointment, service, or other customer-related communications

  • Provide estimates, invoices, and other business documents

  • Improve our Website, services, and customer experience

  • Maintain business and service records

  • Prevent fraud, misuse, or unauthorized activity

  • Comply with applicable legal and regulatory requirements
     

We do not use your personal information for purposes unrelated to those described above without obtaining consent where required by applicable law.

Text Messages & Electronic Communications
​

If you provide your phone number and consent to receive text messages from Zelaya Electrical, we may use SMS or other electronic messaging to communicate with you about your inquiry, quote, appointment, project, or services.

Where required by law, we will obtain the appropriate consent before sending commercial electronic messages.

For commercial electronic messages, Canadian anti-spam requirements generally require consent, identification information, and a working unsubscribe mechanism.

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You may withdraw your consent to receive marketing messages at any time by following the unsubscribe instructions provided in the message, such as replying STOP where applicable.

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Withdrawing consent to marketing communications will not prevent us from sending communications that are necessary to provide a service you have requested or otherwise permitted by law.

Information Sharing

 

We do not sell, rent, or trade your personal information.

​

We may share personal information with trusted third-party service providers when reasonably necessary to operate our business or provide services to you. These providers may assist with services such as:

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  • Website hosting and maintenance

  • Customer relationship management

  • Scheduling and communications

  • Email or SMS delivery

  • Payment processing

  • Website analytics

  • Other business and administrative services

 

We expect service providers handling personal information on our behalf to use that information only for authorized purposes and to maintain appropriate safeguards.

We may also disclose information where required or permitted by law, including where necessary to comply with a legal obligation, court order, regulatory requirement, or lawful request.

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Data Security

 

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, or destruction.

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However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee that information transmitted through the Internet or stored electronically will always be completely secure.

Retention of Personal Information

 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.

​

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it.

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Your Privacy Rights

​

Subject to applicable law and any applicable exceptions, you may contact us to request:

​

  • Access to personal information we hold about you

  • Correction of inaccurate or incomplete information

  • Information about how your personal information is being used or disclosed

  • Withdrawal of consent where consent is the basis for processing

  • Deletion of personal information where appropriate

 

Some information may need to be retained where required by law or where we have a legitimate reason to retain it.

To make a privacy-related request, contact us using the information provided below.

Cookies & Tracking Technologies


Our Website may use cookies and similar technologies to improve functionality, understand Website usage, and improve our services.

​

Depending on the technologies used on our Website, these tools may collect information such as your IP address, browser type, device information, pages visited, and interactions with the Website.

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You can generally manage or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

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If we use third-party analytics, advertising, or tracking services, those services may collect information in accordance with their own privacy policies.


Third-Party Websites

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Our Website may contain links to third-party websites or services.

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Zelaya Electrical is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party website

Children's Privacy

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Our Website and services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children through our Website. If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps.


Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology, or applicable legal requirements.

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When we make changes, we will post the updated Privacy Policy on this page and update the "Last updated" date above.

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We encourage you to review this page periodically.


Contact Us
 

If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your personal information is handled, please contact us:


Zelaya Electrical

Email: info@zelayaelectrical.ca
Phone: (647) 231-1216
Website: zelayaelectrical.ca
Location: Toronto, Ontario, Canada

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